| 1. |
Q. Will the use of non original branded toners affect my printer warranty?
A. No, according to OEM websites which state that the use of non-OEM toner
cartridges do not affect the warranty. |
|
|
| 2. |
Q. What are the benefits of using a remanufactured toner cartridge?
A. Apart from the obvious cost savings achieved by using re-manufactured cartridges, there are major environmental benefits. |
|
|
| 3. |
Q. Will I get the same number of prints using a Print Line toner cartridge?
A. Yes, our Print Line cartridges are equal to the OEM in print yield and density. |
|
|
| 4. |
Q. Will a Print Line re-manufactured cartridge fit into my printer the same as the OEM?
A. Print Line cartridges are remanufactured using good quality OEM shells so when installing your re-manufactured cartridge you can be ensured of the exact same fit. |
|
|
| 5. |
Q. My pages have lines or dots down them. Is this the cartridge or the printer causing the problem?
A. The quickest way to determine whether an image defect is cartridge or printer related is to replace the cartridge. If you have two of the same model printer you can swap the cartridges around. If the problem follows the cartridge then you know it is a cartridge problem. If the problem stays with the printer, despite what cartridge is fitted, then it's a printer problem. |
|
|
| 6. |
Q. My pages have light streaks or are blank?
A. If the cartridge has recently been installed, check that the seal has been removed. If the cartridge has been in the printer for some time it may just be running out of toner. |
|
|
| 7. |
Q. Is the toner in the cartridge toxic?
A. The toner used in Print Line cartridges is not toxic. |
|
|
| 8. |
Q. Do you offer an empty cartridge recycling service?
A. Yes, please call Print Line customer service. |
|
|
| 9. |
Q. What happens to empty cartridges that are returned?
A. Over 90% of empty cartridges returned are re-used, quite a unique service. |
|
|
| 10. |
Q. Do you buy bulk loads of empty cartridges?
A. Yes, if required. Please contact our Customer Service. |
|
|
| 11. |
Q. Why should I buy from you guys in the first place?
A. Print Line believe what makes us unique is not just having great prices and service but our drive to really understand our customers so that we can best look after their needs. |
|
|
| 12. |
Q. Is it safe to use Non-Original Cartridges in my machine?
A. absolutely All our non-originals are fully guaranteed against faulty workmanship for 12 months from the date of purchase and this is just as good as the warranty on originals !! In the past some manufacturers have tried to suggest that your warranty will be void if an original cartridge is not used however this is against the law unless they can show that the printer was damaged as a direct result of using a non-original cartridge. In this case Print Line will have your machine repaired at no cost to you. |
|
|
| 13. |
Q. How can I be sure I'm getting great quality buying from you?
A. Print Line been very selective and found the leading suppliers of both original and non-original cartridges in the country and challenged they satisfy OUR standards of quality control, testing etc. To do this we went and looked for ourselves at their premises to actually see their production lines, testing rooms etc. Then we've challenged them again to get the very best pricing available to pass on to our customers. |
|
|
| 14. |
Q. Why would I want to buy non-original cartridges anyway?
A. Well 2 main reasons. Firstly there are substantial savings to be had, at times up to 70% !! but secondly with many of our non-original cartridges you can do your bit for the environment by reusing an original cartridge (re-manufactured) and still have the cost savings as an added bonus !! |
|
|
| 15. |
Q. How much do you guys charge for freight, how long does it take and is there an express service available?
A. Print Line will charge no freight as we will deliver to our customers, see condition apply in same day delivery*. |
|
|
| 16. |
Q. How do I order and how do I pay for my products?
A. Print Line will provide online service through out website or by phone, fax and you can pay using credit card, direct deposit, Money order or Cheque. For further information contact our Customer Service. |
|
|
| 17. |
Q. I'm having trouble finding what I need and need help!
A. Please contact Print Line for difficulties with your enquiry. |
|
|
| 18. |
Q. Do you keep records of my credit card details?
A. Absolutley not. Print Line use paymate to process all our credit card transactions. So you can have peace of mind knowing that Print Line do not have access to your credit card information. |
|
|
| 19. |
Q. How do you guys ensure that when I use my credit card the transactions are secure?
A. Please look at Print Line payment page information. |
|
|
| 20. |
Q. I've found the cartridges my machine uses but I cant find the machine model listed on your site?
A. Please contact Print Line if you can't find the product you looking for, we will updated our database. |
|
|
| 21. |
Q. I'm thinking of buying a printer can you give me some advice?
A. Print Line always wants to help with our customer needs. |
|
|
| 22. |
Q. Can Print Line help to find how much my cartridges are costing me per page?
A. Yes, we love to help our customer to save money on their consumables usage. |
|
|
| 23. |
Q. Do you offer guarantee on your remanufactured toners?
A. Yes Print Line guarantees all our remanufactured toner cartridges are FREE from defect! In an unlikely event that your toner was faulty, simply let us know and we're happy to exchange for you...FREE of charge! |
|
|
| 24. |
Q. Do you offer Money Back Guarantee?
A. Print Line will offer Full Money back Guarantee on all our products. We only require that the product in it's original condition. |
